Self-service
Let customers help themselves, on data you already have.
Orders, invoices, cases, documents and account management over your ERP and CRM, with SSO and role-based access.
Who it is for
Companies whose customers still email or phone for information that exists in a system.
Usually built with
- Next.js
- TypeScript
- Node.js
- PostgreSQL
- REST APIs
Approach
What we have learned building these.
A portal is an integration project wearing a nice interface. We design the experience with your customers and build the integration layer so what they see is always what your systems of record say.
What matters
The features that decide whether it works.
Account & order visibility
Live status from ERP and fulfilment systems.
Documents & invoices
Statements, invoices and contracts with secure download.
Cases & requests
Raise, track and resolve, synced to your helpdesk.
SSO & roles
Multiple users per customer with the right permissions.
Services involved
Web Application Development
Dashboards, portals, SaaS products, marketplaces and internal platforms built with Next.js, React, TypeScript and Node.js, with the API layer, security and performance work that keeps them fast at ten times the traffic.
System Integration
REST and SOAP APIs, webhooks, file and SFTP exchanges, event-driven architectures and middleware connecting ERP, CRM, payment, banking and SaaS systems, with monitoring that tells the business what failed.
UI/UX Design
Research, information architecture, wireframes, design systems, high-fidelity UI, prototypes and usability testing, delivered as components engineers ship rather than pictures they interpret.
Common in
Logistics
Tracking portals, driver and warehouse apps, integration with carriers and WMS, and dashboards that reconcile.
Manufacturing
Shop-floor and quality apps, supplier portals, ERP extensions and the integration layer between MES, WMS and ERP.
Financial Services
Onboarding portals, internal approval tooling, secure integrations and AI-assisted document review with human sign-off.
Building a customer portal?
Tell us about the users and the first version. We will suggest the architecture and a path to a working product.